Booking systems & low barrier entry for users

Challenge: The travel industry took a major hit amid the global coronavirus pandemic. While several companies went out of business, DBP Adventures saw opportunities. Opportunities to streamline their operations. Through this, they aimed to come out stronger on the other side of the crisis.

Solution: With a focus on user experience, Oak Digital has created a brand new website and a tailor-made booking system that aims to automate processes, saving DBP Adventures many hours of administrative work and improving the customer experience when booking a trip.

Result: DBP Adventure has since experienced significant time savings. They now spend 50% less time on payment flows, email management, bank reconciliation, etc. A number that is expected to become even greater as they optimize the last things and as customers get to know the system. In addition, the amount of human errors has been greatly reduced, as most things now run automatically.